homepage   |   helpdesk  |   contact
Notice 

Solution of "fail to sumbit" files

Creator: guojb       Date:2020-09-17
Dear agents!

Our apt sever meet some agent's feedback
about fail to submit apt file issue,
as we know such problem happened when using google browser "Chrome",
or the Flash Player not supported to show browser button,

the solution we suggest:
step 1 use another browser such as "FireFox" or windows IE to try.
step 2 change another laptop to try.
step 3 if 1& 2 both failed, pls send all data file to email(within 15MB):
TO: guojb@highlander.com.cn

pls mentioned below information in the email easy for us to handle
A IMO number :_____
B vessel name:_____
C apt date:________
D apt place:_______
E vdr SN:__________
F Name of inspector:__________
G company apt account:_____

if your data file larger than 15MB which can't send by email
pls Control file size less than 50MB and send it by wetransfer
TO: guojb@highlander.com.cn

we will handle it by your account at our side.
sorry for the inconvenient.

 
ICP 06012126  Copyright:Beijing Highlander Digital Technology Co., Ltd.